DATA

Heida Collado ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

Personal Information:

Name, email address, phone number, physical address
Insurance inquiry details and quote requests
Payment information (if applicable)
Opt-in records and timestamps for SMS/email communication

Non-Personal Information:
IP address, browser type, device information
Website usage behavior and analytics
Cookies and tracking data

Customer Communication:
Inquiry records and consultation details
Policy interest and service preferences
Communication history and feedback

How We Use Your Information

We use collected data to:
Provide insurance consultation and services
Process inquiries and requests
Send appointment reminders and updates
Share policy-related notifications
Improve website performance and user experience
Prevent fraud and ensure security
Maintain communication consent records

SMS Messaging & Compliance

Text Message Program Terms & Conditions:
By opting into our SMS messaging services, you agree to receive messages from Heida Collado, including appointment reminders, updates, and important notifications.

Opt-In & Consent:
You only receive messages if you explicitly opt in
Opt-in is collected via website forms with checkbox consent
All opt-in actions are timestamped and recorded
We comply with TCPA and all applicable regulations

Opt-Out Instructions:
Reply “STOP” to cancel SMS notifications anytime
You will receive a final confirmation message
No further messages will be sent unless you re-opt in

Message Frequency & Content:
Frequency varies based on interactions
Messages are service-related and/or promotional (only with consent)

Help & Support:
Reply “HELP” for assistance
Phone: +1 786-355-7728
Email: [email protected]

Carrier Information:
Message and data rates may apply
Carriers are not responsible for delays or failures
Supported carriers include major US networks

SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
Information sharing is only permitted with subcontractors providing essential support services such as CRM, SMS delivery, and communication systems
Text message opt-in data and consent will never be sold, rented, or shared

Information Sharing & Disclosure

We do not sell or trade personal information. We may share data only with:

Service Providers:
CRM and communication platforms
SMS delivery systems
Appointment scheduling tools
Payment processors (if applicable)

All providers are required to protect your data.

Legal Requirements:
When required by law or legal process
To protect rights, safety, or prevent fraud

Business Transfers:
In case of merger or acquisition
Your data remains protected under this policy

Data Security

We implement security measures including:
Data encryption
Secure access controls
Regular system monitoring
Staff data protection training
Backup and recovery systems

However, no system is 100% secure.

Cookies & Tracking Technologies

We use cookies to:
Improve website performance
Analyze user behavior
Remember preferences
Enhance user experience

You may disable cookies in your browser settings.

Your Rights & Choices

You may:
Access or update your information
Request data deletion
Opt out of SMS by replying “STOP”
Unsubscribe from emails
Withdraw consent anytime
Request data usage details

Third-Party Links

We are not responsible for third-party websites linked on our site.
Please review third-party policies separately.

Website: https://boxwood.nativelifecrm.com/home
Booking Page: https://boxwood.nativelifecrm.com/booking-7494
Terms & Conditions: https://boxwood.nativelifecrm.com/terms--conditions-4542

Changes to This Policy

We may update this policy at any time. Updates will be posted with a revised effective date.

Contact Us

Heida Collado
Phone: +1 786-355-7728
Email: [email protected]
Website: https://boxwood.nativelifecrm.com/home

By using our website and services, you consent to this Privacy Policy.